Repairing Your DesignJet

We specialize in repairing the most common DesignJet 500/510 error codes, such as 11:11 trailing cable failure, 21:10 service station failure, 86:01 and carriage belt wear or broken belt, 81:01 error encoder sensor error, error 79:04 carriage jam error, paper path errors and issues with the belt.

While these issues may be common, they require an expert to repair them. The internal workings of plotters of all kinds are complex and you should not attempt to repair them yourself without the proper training. This can lead to further problems and potentially serious damage to the equipment which should be avoided at all costs – accidental damage can put a plotter out of action for an extended period.

All HP DesignJet and plotter repair and service parts are compatible with the only difference being the Design Jet 500 plotter sizes. The difference between Design-Jet 500 24 inch and the 42-inch plotter is the trailing cable, carriage belt, interconnect cable, and encoder strip size.

These DesignJet plotters have different main issues due to the postscript model but they use the same mechanical components. Whichever variant of DesignJet plotter you have, we’re able to repair and maintain it to ensure the maximum benefits of the plotter are always available to your business.

Maintenance Service And Cleaning

If you want to keep your plotter operational, a regular program of maintenance and cleaning is recommended. Over time, the mechanism can become impeded by dirt or lack of lubrication, ink can dry up, and the final quality of the print may suffer.

Using a plotter for a long time without the appropriate service or cleaning taking place can result in the plotter failing. The printhead may move in an uncontrolled manner, the paper may feed incorrectly, and no ink may reach the paper – or sometimes, too much ink will reach the paper!

Regular and professional maintenance for your plotter will reduce the need for plotter repair and will extend the lifespan of your DesignJet. Maintenance is a lower cost option than repair or replacement of a complete plotter, so it is wise to keep your program of maintenance up to date to get the best output and longest service time from your plotter.

Here’s what the standard Maintenance and Cleaning procedure looks like:

• Clean HP DesignJet Plotter Carriage Rails.
• Lubricate the HP DesignJet Plotter Carriage Rails.
• Clean the HP DesignJet Drive Roller
• DesignJet Encoder Strip Cleaning and Inspection.
• Inspect and Clean the HP plotter Platen Assembly.
• Clean the entire HP Design Jet plotter/printer.
• Calibrate the HP plotter print head after replacing the belt.
• Calibrate the ink after the plotter service is performed.
• HP DesignJet plotter quality test printout.

Our Design-Jet 500/510 plotter service technicians are trained to fully troubleshoot your plotter and identify the issues you are facing with ease. They can replace broken belts, clean and replace the ink system, carriage assembly, trailing cable replacement, etc. This means that whatever you need to get your plotter working effectively, our team is capable of getting the result you need.

Laser Printer Services HP plotter repair technicians will work on the following models: DesignJet 500, 510, 800, 1050, 1055, 4000, 4500, T1100, T1200, T1300, T610, T770, T790, Z6100, Z6200, Z5200 plotters

We have ample DesignJet plotter belt kits and carriage belts in stock to repair Design Jet 500 24-inch C7769B, C7769BR, C7769C, C7769CR as well as Design-Jet 500 42-inch plotter model C7770B, C7770C, C7770CR and C7770BR. We also stock plotter carriage belts for HP Design Jet 800 42-inch models C7780B, C7780BR, C7780C, and C7780CR.

We stock 24-inch carriage belt kits to be used on Design-Jet 800/800ps C7779C, C7779CR, C7779B, and C7779BR.

With a maintenance service for your HP plotter, you’ll find that you can print more easily, quickly, and reliably than before. If your plotter is an important part of your business, make maintenance a regular part or your schedule. Remember that the vast majority of plotter issues can be prevented with regular maintenance, so it should always be a priority.

We also fix DesignJet plotter system errors:

• ​11:11 trailing cable error
• 21:10 service station error
• 21:13 service station failure
• 47:01 star wheel failure
• 81:01 paper motor error
• 86:01 carriage jam error and print head error codes

The DesignJet often shows an indication of the error that is preventing you from printing your work. In most cases, the error is accurate, and we are able to resolve the problem as necessary. However, some DesignJet error codes only show the symptoms and not the cause of the issue. As we have wide experience with a great variety of plotters and printers, it is second nature for us to determine what the root cause of the problem is.

Our training and experience come into play as we can provide a cost-effective solution to the problem, removing the error code, and getting your plotter back online.

We fix print quality issues such as:

• ​DesignJet with faint/faded printing
• DesignJet with lines/dots on your prints
• DesignJet making loud grinding noises

Degraded print quality can occur for many reasons. By running a series of tests and physically examining your DesignJet plotter we’ll be able to understand what the cause of the problem is and take action to fix it.

If your DesignJet is making a loud grinding noise, stop using it immediately – continued use could result in severe damage to the printing mechanism. Not all grinding noises are related to this, but the safest option to prevent damage is to hold all print jobs and contact us. We will be with you quickly to diagnose and repair the problem.

We provide Design Jet 500/510, 800/815, 5500/5550, 1050C/1055CM plotter repair with these error codes:

• We provide Design Jet 500/510, 800/815, 5500/5550, 1050C/1055CM plotter repair with these error codes:
• 11:11 trailing cable error
• 21:10 service station error
• 86:01 paper jam error carriage belt wear or broken belt
• 81:01 error encoder sensor error
• 79:04 repair, carriage jam error and check paper path error due to worn out carriage belt.

These errors can occur at any time and often become more common as your plotter gets older. While maintenance can help to delay the onset of certain issues, there will come a time when you need DesignJet and plotter repair.

Fortunately, we have the skills, experience, and parts needed to make this a painless process. Our professional and reliable team is ready to get your plotting working again, keeping your business running, and always putting your needs first.

DesignJet and Plotter Repair When You Need It

If your DesignJet stops working when you need it to complete an important task, it can have a very negative impact on your business. We are happy to work on plotters of all kinds to help you get back to work, get that job completed, and see the evidence on paper.

Our professional team members can quickly discover the issue you are facing and resolve it in a cost-effective manner, working quickly to minimize your downtime.

When combined with our plotter cleaning and maintenance options, your DesignJet will never have worked so well! Do not hesitate any time you have a problem with your plotter – we’re always here and ready to help you solve the problem as soon as possible.

Contact us today to solve all your plotter and DesignJet issues professionally and reliably.

Call Us at 407-815-7780 or Chat With Us