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What We Do
We offer HP 500/510 plotter repair services not covered under a warranty or maintenance agreement. Is your 500 plotter in need of maintenance? Let us help. Our competitors only offer a 30 day warranty on parts, while we provide you with the peace of mind of 6 months of warranty on all plotter repair parts and labor.
We specialize in repairing the most common DesignJet 500/510 error codes, such as 11:11 trailing cable failure, 21:10 service station failure, 86:01 and carriage belt wear or broken belt, 81:01 error encoder sensor error, error 79:04 carriage jam error, paper path errors and issues with the belt.
All HP DesignJet and plotter repair and service parts are compatible the only difference is Design Jet 500 plotter sizes. The difference between Design-Jet 500 24 inch and the 42-inch plotter is the trailing cable, carriage belt, interconnect cable and encoder strip size.
These DesignJet plotters have different main issues due to the postscript model but they use the same mechanical components.
DesignJet Model Numbers & Services
We Carry All Parts For Designjet 500, 510, 800 Plotters!
- Designjet 500 / 800 ISS Ink Supply Station (New)
- Designjet 500/800 Service Station (New)
- Designjet 500 510 800 Carriage Assembly (New only)
- Designjet 500 / 510 / 800 42” Carriage Belt
- Designjet 500 / 510 / 800 24” Carriage Belt
- Designjet 500 / 510 / 800 42” Ink Tubing System (New)
- Designjet 500 / 510 / 800 24” Ink Tubing System (New)
- Designjet 500/510/800 Paper Cutter
- Designjet 500 / 800 24" Trailing Cable
- Designjet 500 / 800 42" Trailing Cable
- Designjet 500 / 510 / 800 24" Encoder Strip
- Designjet 500 / 510 / 800 42" Encoder Strip
- DesignJet 500/510/800 Drive Roller Encoder Sensor
DesignJet Model Number Services & Repair
- DesignJet 1050c repair, HP 1050c plotter repair & service
- DesignJet 1050c repair | HP 1050c plus plotter service
- DesignJet 1055cm repair | HP 1055cm plotter & service
- Design Jet 1055cm Plus repair | HP 1055cm Plus plotter & service
- Design Jet T1100 24" repair | HP T1100 plotter repair & service
- Design Jet T1100 44" repair | HP T1100 plotter repair & service
- Design-Jet T1120 24" repair | HP T1120 plotter repair & service
- Design Jet T1120 44" repair | HP T1120 plotter repair & service
- Design-Jet T770 24" repair | HP T770 44 inch repair & service
- Design-Jet T1200 44" repair | HP T1200 plotter repair/service
- DesignJet Z5200/Z5200ps 44", HP Z5200 plotter repair & service
- Design Jet Z2100 44" repair | HP Z2100 plotter repair & service
- Design Jet Z2100 24" repair | HP Z2100 plotter repair & service
- DesignJet Z3100 44" repair | HP Z3100 plotter service & repair
- Design Jet Z3100 24" repair | HP Z3100 plotter service & repair
- Design Jet Z3200 44" repair | HP Z3200 plotter service & repair
- DesignJet Z3200/3200ps 24" repair | HP Z3200 service & repair
- Design Jet Z6100 44" repair | HP Z6100 44 inch service & repair
- Design Jet Z6100 60" repair | HP Z6100 60 inch service & repair
- DesignJet Z3200/3200ps repair | HP Z3200 service & repair
- Design Jet Z6200 60" repair | HP Z6200 60 inch service & repair
- Design Jet Z6200 44" repair | HP Z6200 44 inch service & repair
- Design-Jet T620 44" repair | HP T620 plotter service & repair
- Design Jet 500 24" repair | HP510/500 plotter service & repair
- Design-Jet 500 42" repair | HP 500/510 plotter service & repair
- DesignJet 800, 800ps repair HP 800 plotter service & repair
- DesignJet 800, 800ps repair | HP800 plotter service & repair
- Designjet 4500 repair | HP 4500 plotter service & repair
- Design Jet 4500ps repair | HP 4500ps plotter service & repair
- Design Jet 4520 repair | HP 4520 plotter service & repair
- DesignJet 4000, 4000ps plotter service & repair
- DesignJet 430/430C (D-Size) plotter service & repair
- DesignJet 430(E-Size) plotter service & repair
- DesignJet 450C (D-size) plotter service & repair
- DesignJet 450C (E-size) plotter service & repair
- DesignJet 455C (E-size) plotter service & repair
- DesignJet 5000 42" plotter service & repair
- Design Jet 5000 60" plotter service & repair
- DesignJet 5500 60" plotter service & repair
- Design Jet 5500 42"plotter service & repair
- Design Jet 700 24-inch plotter service & repair
- Design-Jet 700 (E-size) plotter service & repair
- DesignJet 750C (D-size) plotter service & repair
- DesigJet 750C plus (24-inch) plotter service & repair
- Design Jet 750C Plus (36-inch) plotter service & repair
- DesignJet 755CM plotter service & repair
Error Codes
System error code | Description |
|---|---|
Design Jet 500 Error Messages | HP Design Jet 500/510 Plotter Error Codes |
HP DJ 500 system error 01:10 | A problem with the Electronics module has occurred. |
HP 500 System error 01:11 | The electronics module has detected a connection problem with the cooling fan. |
HP 500 System error 01:12 | The EEROM is not configured correctly. |
HP DJ 500 System error 01:13 | A problem with the Electronics module has occurred. |
System error 02:10 | A problem has occurred with the carriage assembly |
System error 02:13 | A problem has occurred with the carriage assembly. |
System error 03:10 | A problem has occurred with the printers power supply. |
System error 04:11 | Jet direct network card not detected. |
System error 05:09 (DJ 500 only) | Formatter installed instead of HP-GL/2 accessory card. |
System error 05:09 (DJ 500 only) | Formatter card failure, or Formatter card not detected |
System error 05:10 (DJ 500 only) | HP-GL/2 accessory card failure |
System error 06:03 (DJ 800 only) | Hard disk error |
System error 08:11 | The front panel cannot be detected. |
System error 11:11 | The trailing cable is poorly connected |
System error 11:13 | Problem with setting the voltage of the printheads |
System error 11:13 | A short has been detected in the carriage assembly. |
System Error 17:11(DJ 500 only) | A problem has been detected while initializing. |
System error 21:10 | A problem has been detected with the Service Station assembly. |
System error 21:11 | A problem has been detected with the Service Station assembly. |
System error 22:10 | A problem has been detected with the Ink Supply Station. |
System error 41:10 | A problem has been detected with the Paper-Axis motor |
System error 41:13 | An error in the paper-axis motor encoder quadrature has occurred. |
System error 42:10 | A problem has occurred with the Scan-Axis motor. |
System error 43:10 | A problem has occurred with the Vacuum fan. |
System error 43:11 | The Vacuum fan is not detected. |
System error 55:11 | A problem with the line sensor has occurred. |
System error 56:10 | Drive roller encoder sensor error. |
System error 56:13 | An error in the drive roller encoder sensor quadrature has occurred. |
System error 61:04 | Firmware error. |
System error 61:05 | The printer was not able to process a job that was sent. |
System error 62:03 | Parallel port communication problem |
System error 63:03 | LAN card communication problem. |
System error 64:03 | USB port communication problem. |
System error 64:04 | Firmware error (USB port). |
System error 65:03 | Generic input/output port communication problem. |
System error 71:04 | Problem allocating memory. |
System error 71:06 | Out of memory problem. |
System error 72:04 | Problem in the scan-axis (firmware error). |
System error 73:04 | Server error. |
System error 79:04 | Miscellaneous firmware error. |
System error 81:01 | Paper-axis shutdown. |
System error 81:11 | Paper-axis shutdown (during the paper advance test). |
System error 85:10 | Paper-axis shutdown (during the paper advance test). |
System error 86:01 | Carriage-Axis shutdown. |
System error 86:11 | Carriage-axis shutdown (during the carriage movement test). |
System error 86:13 | Carriage-Axis shutdown (firmware error). |
System error 87:13 | Unable to read the carriage encoder sensor. |
System error 93:10 | Ink System startup failed. |
Maintenance Service And Cleaning
Here’s what the standard Maintenance and Cleaning procedure looks like:
- Clean HP DesignJet Plotter Carriage Rails.
- Lubricate the HP DesignJet Plotter Carriage Rails.
- Clean the HP DesignJet Drive Roller
- DesignJet Encoder Strip Cleaning and Inspection.
- Inspect and Clean the HP plotter Platen Assembly.
- Clean the entire HP Design Jet plotter/printer.
- Calibrate the HP plotter print head after replacing the belt.
- Calibrate the ink after the plotter service is performed.
- HP DesignJet plotter quality test printout.
Our Design-Jet 500/510 plotter service technicians are trained to troubleshoot and replace broken belts, clean and replace the ink system, carriage assembly, trailing cable replacement, etc.
Laser Printer Services HP plotter repair technicians will work on the following models: DesignJet 500, 510, 800, 1050, 1055, 4000, 4500, T1100, T1200, T1300, T610, T770, T790, Z6100, Z6200, Z5200 plotters
We have ample DesignJet plotter belt kits and carriage belts in stock to repair Design Jet 500 24-inch C7769B, C7769BR, C7769C, C7769CR as well as Design-Jet 500 42-inch plotter model C7770B, C7770C, C7770CR and C7770BR. We also stock plotter carriage belts for HP Design Jet 800 42-inch models C7780B, C7780BR, C7780C, and C7780CR.
We stock 24-inch carriage belt kits to be used on Design-Jet 800/800ps C7779C, C7779CR, C7779B, and C7779BR.
We also fix DesignJet plotter system errors:
- 11:11 trailing cable error
- 21:10 service station error
- 21:13 service station failure
- 47:01 star wheel failure
- 81:01 paper motor error
- 86:01 carriage jam error and print head error codes
We fix print quality issues such as:
- DesignJet with faint/faded printing
- DesignJet with lines/dots on your prints
- DesignJet making loud grinding noises
- We provide Design Jet 500/510, 800/815, 5500/5550, 1050C/1055CM plotter repair with these error codes:
- 11:11 trailing cable error
- 21:10 service station error
- 86:01 paper jam error carriage belt wear or broken belt
- 81:01 error encoder sensor error
- 79:04 repair, carriage jam error and check paper path error due to worn out carriage belt.
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