IT Management Services: Definition, Benefits, Challenges, and Tips
Are you a small business in the United States, wondering how to minimize the risk of the ever-increasing threats to your IT systems?
If you already have a small IT department, you may think you’re covered for all eventualities. But what if your IT staff are too busy with routine tasks to stay on top of emerging threats? Have you considered IT management services?
Recent reports highlight the urgency of avoiding business downtime due to an offline IT system. The disruption and loss of productivity from downtime lead to customer and revenue loss. Can you afford an unexpected drop in income?
If you want to learn all about IT management, including the benefits and challenges, you need to read our overview below. We’ll explain all, along with some tips to get you on your way. Read on!
What Is IT Management?
Managed IT security services offer a proactive approach to keeping business systems operational.
This is ever-more important, due to the fast-paced nature of the field, and the increasing reliance on technology in all industries. The more business processes become digitized, the higher the stakes you face if you adopt the outdated reactive approach.
When computer networks first integrated into companies, they minimally augmented the workflow. They did not require the oversight of a team of staff. When a computer went down, a phone call was required, and employees would temporarily go back to doing things the old-fashioned way.
The mentality known as the break/fix approach accepts problems as unavoidable.
This puts IT systems at the mercy of expensive and unpredictable costs. Today, technology has infiltrated all aspects of a business. Many networked devices need safeguarding from breakdown.
The break/fix response is no longer a viable plan. This is especially true because evolving cybersecurity threats can cripple unsecured businesses. Next, we’ll cover the solution to replace or augment a non-existent or overstretched IT department.
Managed IT Services Benefits
IT management services provide the answer to all your security needs. For a fixed monthly fee, experts in the IT field of your industry bring a wealth of experience that they apply to ensure your operations run smoothly.
Contrast a low monthly fee to the high costs involved with troubleshooting issues when they do arise.
IT systems that are badly designed and implemented are more prone to going offline. Unscrupulous IT techs with hourly pay-rates may exploit these weaknesses. There is no incentive to avert a crisis or solve technical problems at speed, yet a downed system costs you big in lost business.
Some or all of your IT requirements can be outsourced to an external party to free up your IT crew to plan and implement the big projects. This avoids your existing team from being blindsided to bigger threats while absorbed in smaller problems.
On the more basic level, IT management services may be focused only on critical system maintenance. More extensive full-outsourcing plans can be designed to replace an entire IT department. This may even include a virtual Chief Information Officer (CIO).
Data backup services and storage can be implemented to protect and recover files offsite and in the cloud for maximum protection.
Help desk support can also be offered to customers and clients, along with managed network security solutions. These plans seek to protect from and detect breaches. Advanced tools are often used for real-time analysis of files and network traffic. This can prevent unauthorized access and virus threats.
Eliminating downtime and securing data is at the heart of IT management.
Challenges of IT Management
Certain fields may require specialist IT management services. This niche experience is needed to address specifics in certain industries. These include the healthcare industry, non-profits, and AEC (Architects, Engineering, and Construction).
Do you find yourself questioning whether a monthly expense for IT management is necessary? If so, consider the cost of recruiting and training a new hire. Dedicated IT management services are easy to scale up or down on an as-needed basis and are an economically efficient alternative.
With all aspects of your systems under smooth management, you avoid the real financial pitfalls. Problems frequently arise from a neglected IT plan, full of flaws and security holes.
Your business may be currently paying for many of these services from separate third-parties. By consolidating them all into one place, you will likely save money and benefit from the coherence of a solid all-around plan.
Tips for Managed IT Support
For IT management services to get off to the right start, make sure you understand the level of coverage offered by the plan. Make sure the MSP (Managed Service Provider) details their responsibilities in full. This is best done in writing within the terms of an agreement that lays out what services you can expect.
An in-house IT department that is stretched too thin may overlook basic maintenance tasks. This could be something as critical as scheduled system updates. When this happens, your company is exposed to serious security threats, so don’t take a chance with a skeleton IT crew.
As the internet-of-things connect even more of the devices you use online, you gain productivity, yet there’s more to lose in the event of downtime.
Consider using managed IT support to diagnose and correct issues. Outsourcing network administration is also highly beneficial. The 24/7 support offered by an IT management service is likely to exceed the quality and reliability of many in-house solutions.
As a provider of IT management services, it’s our job to stay current on trends that affect our industry and yours. We are laser-focused on providing top-tier support. Achieving this goal involves monitoring your systems to avoid expensive downtime.
IT Management Services
We’ve shown that IT management services can benefit all organizations. This is particularly true for small and medium-sized businesses with limited IT resources. Don’t be stuck in the past with an outdated break/fix approach to your IT systems.
If you’re a small company in the U.S., we can help you. We are a managed IT services provider, and we can provide the right solutions for your business.
Contact us today to request a free consultation.